Introduction

AZ Locksmith and Key Solutions (“AZ Locksmith,” “we,” “us,” or “our”) respects the privacy of visitors to our website located at azlocksmithsonline.com (the “Website”) and of the customers who request our residential, commercial, and automotive locksmith services (collectively, the “Services”). Our Services include, without limitation, house lockouts, car lockouts, key cutting and duplication, lock installation, car key replacement and programming, lock rekeying, lock repair, new lock installation, master keying, smart lock installation, push bar and panic device installation, and 24/7 emergency locksmith assistance.

This Privacy Policy (“Policy”) explains what information we collect from Website visitors and customers, how that information is used, how it may be shared, how it is protected, and the choices available to you regarding your information. By visiting our Website, submitting a form, calling our office, or requesting any Service from AZ Locksmith, you acknowledge that you have read and understood this Policy.

If you do not agree with the practices described in this Policy, we ask that you refrain from using our Website or providing personal information to us. Continued use of our Website or Services following any posted update to this Policy constitutes your implied acceptance of the revised terms.

Information We Collect

We collect information in two general ways: (a) information you provide to us directly, and (b) information collected automatically through your use of the Website.

2.1 Information You Provide Directly

When you contact us, request an estimate, schedule a Service, or otherwise communicate with us through our Website, by phone, or by email, we may collect the following categories of personal information:

Identification and Contact Information — your name, phone number, and email address or any other information on you ID.

Service Location Information — your address, city, or the location of the property or vehicle for which locksmith assistance is requested.

Service Request Details — the type of Service requested (for example, house lockout, car lockout, key replacement, key programming, rekeying, new lock installation, or commercial lockout), a description of the lock, key, door, or vehicle, and any other details you choose to provide regarding your security needs.

Scheduling Information — your preferred callback time or appointment time.

Message Content — any subject line, message, or inquiry submitted through our “Send a Message” contact form, or communicated to us by phone or email.

Payment-Related Information — where applicable, information necessary to process payment for completed Services. AZ Locksmith does not store full payment card numbers on our Website; any such information is handled at the time of service through the applicable payment method.

You may choose not to provide certain information; however, doing so may limit our ability to respond to your inquiry, provide an estimate, dispatch a technician, or complete a requested Service.

2.2 Information Collected Automatically

When you visit our Website, certain technical and usage information may be collected automatically, consistent with standard practices for business websites. This may include:

Device and Browser Information — such as browser type, operating system, and device type.

Usage Information — such as the pages visited, referring website, date and time of visit, and general interaction with Website content.

Location Information — general geographic location inferred from your IP address (such as city or region), which may also help us understand whether a visitor is located within our service area.

Cookies and Similar Technologies — as described in Section 8 below.

How We Use Your Information

AZ Locksmith uses the information described above for legitimate business purposes directly related to operating our locksmith business and Website, including to:

Respond to inquiries submitted through our contact form, appointment request form, phone, or email.

Schedule, confirm, modify, or dispatch technicians for requested Services, including emergency and after-hours locksmith calls.

Provide estimates and quotes for residential, commercial, and automotive locksmith work.

Communicate with Customers regarding appointment confirmations, technician arrival, service updates, changes in scope of work, or follow-up after service completion.

Process payment for completed Services.

Maintain business records of services performed, consistent with standard recordkeeping and applicable legal or licensing requirements for locksmith businesses.

Improve our Website, Services, and customer communication based on general usage trends.

Respond to reviews, testimonials, or feedback voluntarily submitted by Customers.

Protect the security, integrity, and lawful operation of our Website and business, including detecting and preventing fraudulent, unauthorized, or illegal service requests (for example, verifying that a Customer requesting a vehicle or property lockout, rekey, or lock change has a legitimate basis to request such Service).

Comply with applicable laws, regulations, licensing obligations, and lawful requests from public authorities.

How We Share Your Information

AZ Locksmith does not sell personal information. We do not share Customer information with unrelated third parties for their own independent marketing purposes. Information may, however, be shared in the following limited circumstances:

Service Providers and Technology Vendors — We may share information with third-party vendors who perform functions on our behalf, such as website hosting providers, form-submission or email-communication tools, appointment scheduling tools, and payment processors, solely to the extent necessary for them to perform those functions for us.

Technicians and Dispatch Personnel — Service request details, contact information, and location information are shared internally with the technician assigned to respond to your Service request, as necessary to complete the job.

Legal and Regulatory Authorities — We may disclose information where required to do so by law, regulation, subpoena, court order, or other valid legal process, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of AZ Locksmith, our customers, our technicians, or the public, or to investigate suspected fraud, unauthorized lockout/rekey requests, or other unlawful activity.

Business Transfers — If AZ Locksmith is involved in a merger, acquisition, reorganization, or sale of some or all its business assets, customer information may be transferred as part of that transaction, subject to applicable law.

Any sharing of information under this Section is limited to what is reasonably necessary for the stated purpose. We do not share information with business partners for independent third-party marketing use unless expressly agreed to by the Customer.

Data Security

AZ Locksmith takes reasonable administrative, technical, and organizational measures designed to protect personal information collected through our Website and business operations against unauthorized access, disclosure, alteration, or loss. These measures reflect practices commonly used by service-based businesses of similar size and nature.

However, no method of transmission over the internet, and no method of electronic storage, is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security, and any transmission of information to us is done at your own risk.

Data Retention

We retain personal information collected through the Website and through Service requests for as long as reasonably necessary to fulfill the purposes described in this Policy, including:

Complete and follow up on a requested Service;

Maintain accurate business, scheduling, and service records;

Comply with applicable legal, tax, licensing, or recordkeeping obligations; and

Resolve disputes, address customer concerns, and enforce our agreements.

When personal information is no longer reasonably necessary for these purposes, we take reasonable steps to delete it or render it non-identifiable, consistent with our internal recordkeeping practices and applicable legal requirements.

Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to support basic website functionality, understand general visitor usage patterns, and improve the overall user experience. Cookies are small data files stored on your device by your web browser.

Depending on your browser settings, you may be able to:

Block or delete cookies through your browser preferences;

Set your browser to notify you when a cookie is being placed; and

Adjust your privacy settings to limit certain types of tracking.

Please note that disabling cookies may affect certain functionality of the Website, such as the operation of contact or appointment request forms. Our Website may also link out to, or embed content from, third-party platforms (such as map services or social media sharing tools); such third parties may set their own cookies in accordance with their own privacy policies, which we do not control nor assume the liability for.

Third-Party Links

Our Website may contain links to third-party websites, such as social media platforms, mapping services, or review platforms, which are not owned or controlled by AZ Locksmith. This Policy applies only to information collected through our Website and business operations. We are not responsible for the privacy practices or content of any third-party websites, and we encourage you to review the privacy policies of any external site you visit.

Children’s Privacy

Our Website and Services are directed at adults capable of entering into service agreements for residential, commercial, and automotive locksmith work. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take reasonable steps to delete such information promptly. If you believe a minor has provided us with personal information, please contact us using the details in Section 12 below.

Reviews and Testimonials

If you submit a review, testimonial, or feedback regarding our Services (including through third-party review platforms), such content, along with your name or initials as provided, may be displayed publicly on our Website or associated marketing materials.

Changes to This Privacy Policy

AZ Locksmith may update or revise this Privacy Policy from time to time to reflect changes in our practices, Services, technology, or applicable legal requirements. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically. Your continued use of our Website or Services after any update constitutes your acknowledgment of the revised Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Phone (24/7 Emergency Line): +1 (310) 844-2365

Email: azlocksmith15@gmail.com

Service Area: Los Angeles, CA and surrounding areas

Contact Form: Contact Us

We will make reasonable efforts to respond promptly to any privacy-related inquiry.

This Privacy Policy is intended to inform visitors and customers of AZ Locksmith and Key Solutions about our information collection and handling practices. It should be read together with any applicable Terms of Service, Pricing Policy, estimate, invoice, or service agreement provided in connection with a specific Service.